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Past Due, Why Some Customers Pay Late

May 17, 2013 by  
Filed under Blog

Why do some customers pay on time while others pay late?  It really comes down to their personality. Customers who pay you late usually pay a number of accounts late.  That is-unless you know how to condition into a habit of payment.

Consumer habits have been studied for years and it has been proven we can condition others in many ways.  You must create a sense of urgency to pay just as if it’s their mortgage or car payment.  Customers respond differently to different tactics.  Finding a way to cause the later payer to respond with a positive outcome can be challenging.  Every company struggles with some degree of customers who pay late.  Break the pattern and get paid faster.    

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