Waiting for Payments and Closing Your Doors.
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Why do companies wait to do something about their failing billing and accounts receivable process? How long can you go on like this? The end results are employee frustration, revenue problems, a loss of clients, and ultimately the business has to close their doors. Why? Because they assumed “business as usual” was good enough and they never sought out professional help. It could have been avoided and they could have experienced their dream of real success. It’s a choice.
The rate at which businesses fail is way too high and it’s mostly related to their ability to effectively and courteously collect money. Its’s not all about the money, but it is about professionalism and using A/R methods that are proven to work. Many firms know something is wrong but continue to do the same things expecting different results.
CJM Billing Solutions, Inc. specializes in payments, revenue, in-house collections, and customer service. We guarantee a better billing process and greater revenue because we have been dealing with non-paying customers since 1989. We have seen virtually every reason for debtors to take advantage. What more can be said? Stop the problems and get on with a better office, a better service, and greater revenue. What do you have to lose? Contact us right away. We would be happy to speak with you.
If you do nothing, you have everything to lose. The question you have to ask yourself is-are we having difficulty getting paid? If the answer is yes, you have identified your problem. Now do something about it!
Christopher Mangan is the author of Top 10 Billing Secrets.
Billing Problems and Debtors
Dealing with non-paying clients is time consuming and frustrating. These customers are arguably the worse part of being in business, especially for those with reoccurring billing. The problem is the debtor has a habit of abusing loopholes in the billing process. They avoid you or become confrontational while driving around in their high-end auto mobiles. For 25 years, I have studied these types of people and the tactics they use to avoid paying. They need to be programmed to pay and even the most difficult clients can be trained into a habit of payment.
Even now, some customers are thinking of new ways to avoid paying. As a billing consultant, I know how to change a clients’ attitude into one of compliance. I use methods that are proven and cause your accounts receivable process to be more productive and more rewarding. “Good Billing is Great Customer Service”.
The product or service you offer is your primary focus and chasing money is not. At CJM Billing Solutions, Inc. our main focus is how to stop clients for eluding their bill which effectively reduces past due accounts and increases revenue. We are especially focused on all aspects of cash-flow and the account receivable process. Revenue is our business and we have written the book on how to deal with difficult clients called Top 10 Billing Secrets.
Every customer makes a conscience decision about how, when, and if they will pay you. We use techniques that market your billing to sell clients on paying. Our techniques, (billing and collection process) determine their decision. Stop allowing them to buy the latest gadget or pair of shoes over paying you. Enjoy a greater degree of success with less effort. Contact us today for a free consultation (855)867-2455
To Pay or Not to Pay?
To pay or not to pay? This question is on the mind of every client before a single dollar leaves their hand. So tell me, why would they pay you? More importantly, why are they not paying? If you don’t have leverage over them such as a car repossession or foreclosure, what can you do? When you lack the benefit of leverage, you have to rely on the skills of your billing and collection techniques. This is the only way to profit from difficult clients. Unfortunately, this is where many companies seem to avoid learning the proper procedures and they lose money for years. Why would any business owner choose to wait to get help in this vital area? I can tell you from experience, the ones who seek out help are the most successful and the most profitable. Seek the right help and become 100% effective in your accounts receivable process. CJM Billing Solutions, Inc. has been in the business of billing and in-house collections since 1989. We know the loopholes clients use to get around paying you. We have seen virtually every scenario and heard every excuse and our mission is to reduce past due accounts and increase revenue. We literally wrote the book on the best accounts receivable process called The Top 10 Billing Secrets. Call us today and get the most out of your accounts receivable process because it doesn’t happen all by itself. If it did, non-paying clients wouldn’t take advantage or your good nature. Call Toll Free (855)867-2455.
Debtors and Past Due Accounts
Debtors and Past Due Accounts
Have you ever been stuck by clients who string you along for payments? You’re not alone. This is a common problem and while most customers pay on time, some will continue to find a reason to not pay. They have the money and drive a BMW but it’s play-time when it comes to paying you. Some even string you along for months or until you decide to fire the customer. In virtually every case, the client needs to be trained to pay. That is our job. As business owners, we must know the secrets to getting clients to pay. Just like marketing to sell, you have to market to pay or suffer the consequences. The faster you solve this problem, the faster you can get paid and reduce the stress related to past due accounts. Yet countless business owners put up with this aggravation of debtors for years because they feel it’s normal and they cannot change it.
The fact remains that there are proven strategies to combat this common problem, but you have to rethink how you are doing things so you can stop the aggravation. I find it questionable that business owners would rather continue to be highly frustrated than to take simple steps to correct this problem and it’s “business as usual”. I have worked to solve these everyday challenges with fortune 500 companies as well as small businesses. The real problem is most business owners do virtually nothing to get help themselves by learning the techniques that break the pattern of their past due accounts. As a result, they continue to lose money and get disappointed by customers who are great at playing games.
Since 1989 CJM Billing Solutions, Inc. has been helping businesses just like yours experience greater cash flow and increased revenue. We work with small businesses and fortune 500 companies to give them the tools needed to stop people from paying late and teach proven methods so business owners can enjoy greater success. Learn how to deal with past due customers and bring them into a habit of payment. Influence current customers to pay on time and set the tone for new customers to stay current? CJM Billing Solutions is the leading consulting firm; experts in billing, payments and collections. It takes a special kind of person to run a business but it takes experience to bring the money in with little or no hassle. Visit us at CJM Billing Solutions or get our quick guide to higher revenue at Top 10 billing secrets.
Past Due Collections
Not everyone has the ability to collect money from past due clients. The very idea of confronting customers for a past due balance can give many people anxiety and if the client becomes abusive, your desire to pursue past due funds diminishes. Why are some collectors more effective than others? Do they enjoy the conflict that is associated with collections? Quite frankly, who in their right mind is excited about doing this job?
The reason some collectors are more effective is the methods they use to get clients to pay. Moreover, the best collectors present themselves as the problem solver and not a bill collector. They approach the client with respect and don’t treat them like debtors. Believe me, when the approach is that of a problem solver and the client’s ally, it works miraculously! Your “style” keeps you from losing your patience when clients get angry. It also keeps you from losing your cool which does not result in payment and can make you hate your job. The choice is yours. The tone of your voice in addition to certain buzz words and phrases sets the stage for the end result which is the payment. I write about this in great detail in my publication The Top 10 Billing Secrets. While a great accounts receivable process mitigates the entire collections process, there will always be those who challenge you. There will always be debtors and game players.
“It’s important to remember that the way I collect money can reduce stress and make my job more gratifying. I can make customers happy to pay and pleased to do business with me. Even the most difficult clients can be reprogrammed to respond nicely and I can instill in them the desire to pay. The techniques I use will result in training clients to pay their bills on time. When this task is performed correctly, the money comes in, my job gets better, and my stress is reduced and/or eliminated. This will enhance my ability to be a patient, tactful and talented accounts receivable professional. I should approach collections in a way that reduces frustration and dissatisfaction on both sides. This will guarantee greater revenue, increased customer satisfaction and a higher level of fulfillment for me both personally and professionally.”
I will say it again, the choice is yours. So what do you want; a better environment that is more fulfilling or a continued struggle to make people pay up?
CJM Billing Solution, Inc. is becoming one the leading accounts receivable firms in the nation because of our ability to recognize the problems of non-paying customers and how to retrain them, keep them current, and happy. We are effective in helping firms overcome the “business as usual” mentality that stifles growth and creates complacency in many of today’s companies.
Deadbeat Customers
Some clients drag their feet every month when it comes to paying. They drive high-end automobiles and avoid paying their bill while spending money on the latest gadget. While we stay away from using the term “deadbeat” these clients exude the very essence of the term. So what can you do to stop them? Better yet, what can be done to change their complacency?
It’s important to know that you can train deadbeats to pay. You can change their bad habits and poor payment history and bring them into a habit of payment. Remember this; “everything is marketing” and you must sell clients on paying their bill. This includes your entire accounts receivable process which consists of your invoice appearance, timing of billing, past due letters, payment methods, and client contact strategies. Let’s not forget client expectations which you set from the first meeting. When you communicate the proper expectations from the beginning, you create an environment where customers pay. Many times the standards and expectations are not communicated from the onset and the business relationship declines from there. This happens too often and your rate of success is directly tied to how well you sell customers on paying their bill. Different clients respond to different techniques so covering all the bases from start to finish increases your chances of getting paid in full and on time.
With the proper examination of the billing, collections, and accounts receivable process, it becomes evident where you can stop debtors from taking advantage. Virtually all non-payers are playing a game and exploiting any weakness in the billing and collection process. So many good businesses continue to perform the same every month because they are content, for the most part, with the amount coming in. They are not fully aware what they are losing. It’s this revenue loss, the related costs and the frustration felt by employees that should prompt executives to make the necessary changes. We waste too much time chasing problems that could have been avoided. This is a serious problem and far that too many firms overlook.
Finally, your ability to recognize when a change occurs and make suitable compensation to clients can garner a trust that builds your relationship. This “created” environment guarantees greater success of timely payments and builds your company’s reputation. All of this translates into guaranteed greater revenue and ongoing success.
CJM Billing Solution, Inc. is becoming one of the leading accounts receivable firms in the nation because of our ability to recognize the problems of non-paying customers and how to retrain them and keep them current. We are effective in helping firms overcome the “business as usual” mentality that stifles growth and creates complacency in many of today’s companies. Christopher Mangan is the author of Top 10 Billing Secrets.
For more information on how we can help your business, call us toll free (855)867-2455.
Paying Customers
One of the primary reasons accounts receivable, billing, and collections are such a problem is because some clients don’t want to pay. Most customers pay on time because their conscience urges them to do so. However, others will avoid paying and drive away in their high-end automobile without a second thought. This fundamental problem is very common but there are ways to break the cycle of non-paying clients. From the first meeting to the last payment, every step is vital and any gap that a professional debtor sees is an opportunity to exploit the process which leads to increased past-due accounts as well as higher administrative costs. These challenges make accounts receivable frustrating. The right consultant will help reduce conflict with debtors, employees and even executives with-in your company who refuse to listen to reason when it comes to the best practices related to client expectations. We tackle the biggest problems related to clients who don’t pay by implementing proven methods and strategies that work. Our specialty, which is the accounts receivable process, has had a tremendous impact on every client who works with us. Some of our past clients include American Express, Citibank, and Whirlpool. In addition, we work with many small to mid-size businesses to generate millions of dollars and reduce the frustration that comes with in-house collections. Being effective in today’s market place cannot be understated because it determines your rate of success and your level of stress.
Want greater revenue and reduced tension from your billing and collections? Improve the process, improve the invoicing, improve the in-house collections and set client expectations from the beginning. With the best practices in place you can then properly advise employees and employers to perform effectively and efficiently. CJM Billing is the fast track to meeting greater financial goals.
Christopher Mangan is the President of CJM Billing Solution, Inc. and the author of the Top 10 Billing Secrets.
Time to get good at getting paid.
Have you ever noticed that some clients exploit any area of weakness in your A/R process to avoid paying? Poor billing and ineffective in-house collection techniques create huge problems for companies every day. Many people prey on the weakness of billing and collections would rather have a nicer car or the newest gadget rather than pay you. The reason you have to chase some clients for money is directly related to the human condition and that’s what needs to be recognized. People who don’t want to pay are playing games with your hard earned money. But wait… It doesn’t have to be that way. You can get paid on time and in full from every client. In fact, you must maintain control over those few who make you wait and here’s the way to do it.
Consider the marketing industry. Huge money! They have studied human response and conditioning for centuries and the techniques used continue to compel consumers to purchase products they don’t even need. As a matter of fact, some customers buy that new phone, video game or expensive purse instead of paying you. It’s vital to check every aspect of your billing and collection techniques to make sure it conditions your customers to pay. It’s not difficult, but there are tricks to staying consist. The good news is, in the long run and done properly, it’s less work.
I am going to repeat myself again. The reason many companies lose money and customers is the techniques they use to bill and the way they collect past due accounts. Some businesses are losing thousands? Many companies fire the customer and lose that income stream as well. This is self defeating to some degree because they could have kept the client, gotten paid and maybe even been referred to others through that customer. It all works together.
When contacting someone about a past due amount, your demeanor, choice of words and your technique are all equally important because they all have direct influence on getting paid. In the publication Top 10 Billing Secrets, you find the 4 T’s, Tone, Technique, Timing and Treatment. Apart from these fundamental elements, you will struggle with non-paying clients who can ruin your day or many days for that matter. Negative procedures promote loss of revenue and loss of clients which in-turn causes disappointment and discouragement for many business owners. It should not be this way, but it happens far too often. It’s time to take control of clients who don’t pay!
CJM Billing Solutions, Inc. has been handling difficult customers since 1989. We have heard virtually every excuse and collected millions of dollars that were considered uncollectable. Now it’s your turn. It’s time to get good at getting paid.
Debt Collector or Problem Solver?
There are many ways to collect a debt but not everyone can collect. Some lack the skills required to be effective while others lack the desire or motivation to confront delinquent customers. Many businesses hire a specific person to pursue payments but too often, it’s the wrong person. The fact remains that chasing payments is a hassle and a successful process all comes down to you-the business owner. The tactics you use for billing and collections determines the rate of success. The debtor’s perception of you is either a “debt collector” or the “person helping” solve a problem. Which one are you? Which one do you want to be? The choice is yours. I can tell you from experience that being the “person helping” is far more effective and gratifying. It increases revenue and makes your life of dealing with confrontation a whole lot more rewarding.
Have you ever experienced someone absolutely lose their cool on the phone? Maybe it was you who lost it. Money creates a heightened emotion in many people. This emotion can trigger anger in many people and the stress associated with money causes reactions that can upset both the customer and the business owner. Knowing the secrets to collecting money and applying proper billing methods makes life and business a whole lot better. Your ability to defuse a situation, keep yourself out of the conflict and get customers pay is crucial. You really don’t have to chase miserable people for money; you just need to know how to create a “sense of urgency”. It’s crucial that you remove negative emotions, tone, and certain words so you can inflict a positive outcome as the “problem solver” and not the “debt collector”. What does that mean exactly?
When contacting someone about a past due amount, your demeanor, choice of words and your technique are all equally important because they all have direct influence on getting paid. In the publication Top 10 Billing Secrets, you find the 4 T’s, Tone, Technique, Timing and Treatment. Apart from these fundamental elements, you will struggle with non-paying clients to a degree that it can ruin your day or many days for that matter. Negative procedures promote loss of revenue and loss of clients which in turn causes disappointment and discouragement in the hearts of many business owners. This should not be, but it happens far too often. it’s time to take control of clients who don’t pay!
CJM Billing Solutions, Inc. has been handling difficult customers since 1989. We have heard virtually every excuse and collected millions of dollars that were considered uncollectable. Now it’s your turn. It’s time to get good at getting paid.
Chasing Payments
Tired of chasing customers for payment? Do you wait for payments while clients string you along? It happens all the time. There are countless businesses that experience and overcome this same challenge. You must correct the pattern of bad paying customers from the beginning. Break the cycle of non-paying clients with proven strategies that are easy to learn and guaranteed to increase revenue. Many business owners are reluctant to aggressively pursue payment for fear of losing future business and revenue. Others just keep doing the same things and think it will get better.
Your approach determines the outcome every time. You don’t want to lose the client but you need to get paid. In many cases, the customer knows they have you over a barrel and they play cat and mouse with your payment. That’s no way to run a business. It’s time to fully understand the game and play to win. When it comes to getting paid, take it serious. Learn the techniques used by a billing and collections professional. Change the outcome to get paid in full and on time.
It may be time to hire an expert . CJM Billing Solutions, Inc. shows you how to deal with customers who don’t pay so you can get paid. Spend less time chasing money and more time enjoying your business. Don’t have time to hire a billing consultant? Download our Top 10 Billing Secrets and enjoy greater success.
